Responsible Gaming at kk1

Age Restriction

Protecting minors from exposure to gambling is one of kk1's most fundamental responsibilities. Every player who registers on the kk1 platform must confirm at the point of registration that they are at least 18 years of age. This declaration is legally binding under the terms of our Player Agreement.

kk1 conducts age and identity verification checks on all accounts before processing any withdrawal. During the Know Your Customer (KYC) process, players are required to submit a government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — confirming their date of birth. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended pending investigation.

Protecting Young People in Your Household

If you share a computer, tablet, or mobile device with younger family members, we strongly recommend taking the following precautions to prevent underage access to the kk1 platform:

• Always log out of your kk1 account when you have finished playing, especially on shared or family devices.
• Do not save your kk1 username or password in your browser's autofill settings on any device accessible to minors.
• Use a strong, unique password for your kk1 account that younger household members are unlikely to guess.
• Consider installing parental control or content-filtering software on shared devices to block access to gambling websites.
• Keep kk1 login credentials — including any SMS verification codes — completely private.

Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person is unable to control or resist the urge to gamble, even when doing so causes significant harm to their finances, relationships, mental health, or professional life. It can affect anyone, regardless of age, background, or income level, and it is more common than many people realise.

kk1 takes problem gambling extremely seriously. Our responsible gaming monitoring systems track player behaviour automatically and flag accounts that show patterns consistent with problem gambling — such as rapidly escalating bet sizes, unusually long unbroken play sessions, repeated failed withdrawal attempts, or a sharp increase in deposit frequency. When such patterns are detected, our team may reach out proactively to offer support.

Warning Signs — Ask Yourself These Questions

Honest self-assessment is the first step to addressing a potential gambling problem. Consider the following questions carefully:

If you answered "yes" to two or more of these questions, it may be a sign that gambling is becoming more than a leisure activity for you. We strongly encourage you to use one or more of the responsible gaming tools described on this page and to contact our support team for confidential guidance.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at kk1. When you activate a self-exclusion, your account is completely locked — you will be unable to log in, make deposits, or place any bets for the entire duration of your chosen exclusion period. kk1 will also suppress all promotional and marketing communications to your registered email and phone number during a self-exclusion.

Available Self-Exclusion Periods

How to Request Self-Exclusion

1. Send an email to [email protected] with the subject line "Self-Exclusion Request".
2. Include your registered kk1 username or email address and your chosen exclusion period (6 months, 1 year, 5 years, or permanent).
3. Our responsible gaming team will acknowledge your request within one hour and confirm the exclusion has been applied.
4. You will receive a confirmation email once the self-exclusion is active. Keep this email for your records.
5. Any remaining balance in your account at the time of exclusion will be available for withdrawal — contact the support team for assistance processing this.

Deposit Limits

Setting a deposit limit is one of the most effective ways to keep your gambling spend within a budget you can afford. kk1 allows every player to configure daily, weekly, and monthly deposit caps on their account. Once a limit is in place, the kk1 system will reject any deposit that would cause your total deposits during the relevant period to exceed the cap you have set.

Limit Change Policy

• Lowering a limit takes effect immediately. For example, if you reduce your daily limit from ৳5,000 to ৳2,000, the new ৳2,000 cap applies from the moment the change is confirmed.
• Raising a limit is subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This gives you time to reconsider if the request was made impulsively.
• You may have a daily, weekly, and monthly limit active simultaneously. When multiple limits are in place, the most restrictive one at any given moment takes precedence.
• Deposit limits apply to all payment methods — bKash, Nagad, Rocket, Upay, SureCash, and bank transfer — collectively, not per-method individually.

To set or modify a deposit limit on your kk1 account, contact our support team at [email protected] with the subject line "Deposit Limit Request" and specify the limit type and amount in Bangladeshi Taka (৳).

Time-Out Features

A time-out is a shorter, temporary break from gambling — distinct from a full self-exclusion — that gives you space to reassess without permanently closing your account. During a time-out, your kk1 account remains open, but you will be unable to log in, deposit, or place any bets until the time-out period expires.

Time-outs are ideal for players who feel they are spending too much time or money gambling but do not wish to close their account permanently. They are also useful as a proactive measure — for example, during periods of financial stress, bereavement, or other life events that may impair sound decision-making.

Available Time-Out Durations

• 24 hours — A brief pause for players who simply want to step back overnight.
• 7 days — A one-week break to reset your relationship with gambling.
• 30 days — A month-long break recommended for players who have noticed concerning patterns in their play.
• 6 weeks — An extended time-out for players who want a longer period of reflection before deciding whether to continue playing.

Reality Check Alerts

In addition to full time-outs, kk1 offers in-session reality check alerts. These are on-screen notifications that appear at intervals you define — every 30 minutes, every 60 minutes, or every 90 minutes — displaying a summary of how long you have been playing and your net financial position during the current session. Reality checks do not interrupt gameplay but serve as a valuable prompt to pause and reflect before continuing.

Player Tools

Beyond self-exclusion, deposit limits, and time-outs, kk1 provides a range of additional player-controlled tools designed to support healthy gambling habits. These tools are available to all registered players at no additional cost and can be activated or modified at any time by contacting our support team.