Privacy Policy

Data We Collect

When you create an account, use the kk1 platform, or interact with our customer support team, we may collect personal data in several distinct categories. The information we collect depends on how you use our services and how you choose to interact with our platform.

Registration & Identity Data

When you register for a kk1 account, we collect your full legal name, date of birth, residential address in Bangladesh (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This data is used to create and maintain your account, verify your identity, and ensure that you meet our minimum age requirement of 18 years.

Know Your Customer (KYC) Documents

Before processing any withdrawal from your kk1 account, we are required to verify your identity. For this purpose we may collect copies of government-issued photo identification — such as your Bangladesh National Identity Card (NID), passport, or driving licence — alongside proof of address, such as a utility bill, bank statement, or official correspondence issued within the last three months.

Financial & Payment Data

kk1 records information about every deposit and withdrawal transaction processed through your account, including the payment method used (bKash, Nagad, Rocket, Upay, SureCash, or bank transfer), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction reference number issued by the payment provider. We do not store full bKash or Nagad PIN codes or banking passwords on our servers.

Device & Technical Data

When you access kk1 via a web browser or mobile device, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, preferred language settings, and the pages of the kk1 platform you visit during each session. This data is used to optimise platform performance, detect fraud, and ensure the security of your account.

Gameplay & Betting Data

We record a full history of all games played and bets placed on your kk1 account, including game titles, bet amounts, outcomes, session durations, and cumulative wagering totals. This data is used for account management, bonus eligibility calculations, responsible gaming monitoring, and dispute resolution.

Communications Data

If you contact the kk1 support team by email or through our on-platform messaging system, we retain records of that correspondence — including your messages, our responses, and any attachments submitted — for the purposes of resolving your query, improving our customer service, and maintaining a compliance audit trail.

How We Use Your Data

kk1 uses the personal data we collect from players solely for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected unless we have obtained your explicit consent or have a clear legal basis for doing so.

• Account creation and management: Your registration data is used to create and maintain your kk1 account, authenticate your identity when you log in, and manage your account preferences and settings.
• Payment processing: Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, and participating Bangladeshi banks, and to maintain an accurate ledger of your account balance.
• Identity verification and KYC compliance: KYC document data is used to verify that you are who you claim to be, that you are at least 18 years of age, and that your funds are derived from legitimate sources — in accordance with our anti-money-laundering obligations.
• Fraud detection and platform security: Device and technical data — including IP address, device fingerprint, and session behaviour — is analysed by our automated fraud detection systems to identify suspicious activity, prevent account takeovers, and protect the integrity of the kk1 platform.
• Responsible gaming monitoring: Gameplay and betting history data is reviewed by our responsible gaming tools to identify patterns that may indicate problem gambling behaviour — such as rapidly escalating bet sizes or extended continuous play sessions. Where such patterns are detected, our team may reach out to the affected player.
• Customer support: Communications data is used to respond to your queries, resolve disputes, and improve our support team's performance over time.
• Platform improvement: Aggregated and anonymised technical and gameplay data is used to improve the kk1 platform — for example, to identify pages that load slowly, games that are frequently abandoned, or payment flows that cause player friction.
• Marketing communications: Where you have opted in to receive promotional communications from kk1, we may use your email address or mobile number to send you information about promotions, bonuses, new game releases, and seasonal offers. You may withdraw your consent to receive marketing communications at any time by contacting [email protected].
• Legal and regulatory compliance: kk1 is required by applicable law to retain certain records — including identity, financial, and transaction data — for defined periods. Your data may also be disclosed to regulators or law enforcement agencies where we are legally obligated to do so.

Cookies & Tracking

The kk1 website uses cookies and similar tracking technologies to enhance the functionality of the platform, maintain your session while you play, and collect anonymised analytics data that helps us understand how players interact with our site.

What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used across the internet to make websites function efficiently, remember user preferences, and provide anonymised reporting to site operators. Cookies do not contain executable code and cannot be used to access other data stored on your device.

Types of Cookies Used by kk1

• Strictly necessary cookies: These cookies are essential to the operation of the kk1 platform. They enable core functions such as logging in to your account, maintaining your session while you play, and processing payments. The platform cannot function correctly without these cookies, and they cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the kk1 website — including which pages are visited most frequently, how long players spend on specific pages, and which games are most popular. This data is used solely to improve the platform and does not identify individual players.
• Functional cookies: These cookies remember your platform preferences — such as your preferred language, last visited game category, and display settings — so that you do not need to re-enter them each time you visit. Disabling these cookies may affect your user experience.
• Security cookies: kk1 uses security cookies as part of our fraud detection and account protection infrastructure. These cookies help us identify devices associated with your account, detect unusual login behaviour, and reduce the risk of account takeover.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your kk1 account and using the platform's core features. For guidance on managing cookies in your specific browser, refer to the browser's built-in help documentation.

Data Sharing & Third Parties

kk1 does not sell your personal data to any third party under any circumstances. We share personal data only in the limited circumstances described in this section, and only to the minimum extent necessary to fulfil the relevant purpose.

Payment Service Providers

To process deposits and withdrawals, kk1 must share relevant financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. This sharing is limited strictly to the information required to complete the relevant transaction and comply with the payment provider's own KYC obligations.

Game Technology Providers

The games available on the kk1 platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, limited technical data — such as your session token and account identifier — is transmitted to the relevant game provider to load the game and record the outcome. No sensitive personal data such as your NID number, full address, or payment method details is shared with game providers.

Fraud Prevention and Security Partners

kk1 uses specialist third-party fraud detection and cybersecurity services to protect the platform and our players. These partners may receive anonymised device fingerprints, IP addresses, and session behaviour data as part of the fraud monitoring process. All such partners are contractually required to process this data solely for the agreed security purpose and to maintain appropriate technical safeguards.

Legal and Regulatory Disclosures

kk1 may be required by applicable law, court order, or regulatory direction to disclose certain player data to law enforcement agencies, financial intelligence units, or other competent authorities. In such cases, kk1 will comply with the legal obligation and, where permitted to do so, will notify the relevant player of the disclosure.

• Data is shared only with parties that have a clear, documented need for it.
• All third-party data processors are bound by confidentiality obligations.
• kk1 does not share data with online advertisers, social networks, or data brokers.
• Regulatory disclosures are made only where legally required and to the minimum extent necessary.
• Players will be informed of any material change to our data-sharing practices.

Data Retention

kk1 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. When data is no longer needed, it is securely deleted, anonymised, or archived in accordance with our internal retention schedule.

Following the expiry of the applicable retention period, personal data is either permanently deleted from kk1's systems or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Where a player submits a valid deletion request (see the Your Privacy Rights section below), kk1 will action that request within 30 days, subject to our legal obligation to retain certain categories of data for the minimum periods specified above. In cases where a legal retention obligation applies, kk1 will inform the player of the specific period for which the data must be retained and the reason for that retention.

Your Privacy Rights

As a player at kk1, you have a number of rights in relation to the personal data we hold about you. kk1 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered account details.

• Right of access: You have the right to request a copy of all personal data kk1 holds about you. We will provide this in a structured, commonly used, and machine-readable format wherever technically feasible.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered address has changed, you may request that we update our records.
• Right to erasure ("right to be forgotten"): You may request that kk1 delete all personal data we hold about you. This right is subject to our legal obligation to retain certain categories of data for defined minimum periods (see the Data Retention section above). Where erasure is not immediately possible, we will explain the reason and the timeframe within which the data will be deleted.
• Right to restriction of processing: You may request that kk1 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data we hold, or where you have objected to our use of your data and that objection is pending review.
• Right to data portability: Where we process your personal data on the basis of your consent or in the performance of a contract, you have the right to receive that data in a portable format and, where technically feasible, to have it transferred directly to another service provider.
• Right to object: You have the right to object to kk1's processing of your personal data where that processing is based on our legitimate interests — for example, our use of your data for fraud detection or platform analytics. We will stop processing the data unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where kk1 processes your personal data on the basis of your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

kk1 will never charge a fee for processing a privacy rights request unless the request is manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or refuse to action the request, and we will inform you of this decision with reasons.

Data Security

kk1 takes the security of your personal data extremely seriously. We implement a comprehensive suite of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Security Measures

• 256-bit SSL/TLS encryption: All data transmitted between your device and the kk1 platform is encrypted using industry-standard TLS 1.2 or higher. This protects your credentials, payment details, and personal information from interception during transmission.
• Data encryption at rest: Sensitive personal data stored on kk1's servers — including KYC documents and financial records — is encrypted at rest using AES-256 encryption, ensuring that data cannot be read even if server infrastructure were physically accessed without authorisation.
• Secure password hashing: Account passwords are never stored in plain text. kk1 uses industry-standard cryptographic hashing algorithms to store password credentials, meaning that even kk1 staff cannot retrieve your actual password.
• Real-time fraud monitoring: kk1's automated fraud detection systems monitor account activity in real time for patterns consistent with account takeover attempts, credential stuffing, and unusual transaction behaviour.
• Access controls: Access to personal data within kk1's internal systems is restricted on a strict need-to-know basis. Staff members may only access the data necessary to perform their specific job function, and all internal access is logged for audit purposes.

Organisational Security Measures

• All kk1 staff with access to personal data are required to complete regular data protection training.
• Third-party data processors are subject to rigorous due diligence before engagement and are required to maintain data protection standards equivalent to those applied by kk1.
• kk1 conducts periodic security assessments to identify and remediate vulnerabilities in our platform infrastructure.
• In the event of a personal data breach that is likely to result in a risk to your rights, kk1 will notify affected players as promptly as possible and take all reasonable steps to contain and mitigate the impact of the breach.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way in which kk1 handles your personal data, please contact our support team using the details below.

kk1 is committed to resolving all privacy-related complaints fairly and efficiently. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter by submitting a formal written complaint to [email protected] addressed to our Compliance Team. We will provide a final written response to any formal complaint within 28 calendar days of receipt.

Updates to This Privacy Policy

kk1 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change the way we share data with third parties — we will notify registered players by email at least seven (7) days before the revised policy takes effect. The revised policy will also be published on this page with an updated effective date. Your continued use of the kk1 platform following notification of an update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should cease using the platform and request account closure by contacting [email protected].

The current version of this Privacy Policy is effective as of 1 January 2026 and supersedes all previous versions. This policy is written in English and shall be interpreted and enforced in English. Where any translated version is made available for convenience, the English version shall prevail in the event of any inconsistency.

• Privacy rights requests: [email protected] — subject "Privacy Rights Request"
• General privacy enquiries: [email protected] — subject "Privacy Enquiry"
• Formal complaints: [email protected] — subject "Formal Privacy Complaint"
• Marketing opt-out: [email protected] — subject "Marketing Opt-Out"
• Account deletion: [email protected] — subject "Account Closure Request"